AccTek Group Privacy Policy
Effective date: September 9, 2025
AccTek Group (“AccTek,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.acctekgroup.com (the “Site”) or interact with us through our online forms, emails, or phone support. This Policy applies to information we collect through the Site and any related pages we control that link to it.
1) Who we are and how to contact us
AccTek Group provides advanced manufacturing solutions, including laser equipment, CNC routers, and oscillating-knife systems. If you have questions about this Policy or wish to exercise privacy rights, you can reach us through our Contact Us page or by using the details below.
- Email: [email protected]
- Phone/WhatsApp: +86 187 6618 5593
We also offer web forms throughout the Site to request quotes, support, or product details.
2) Information we collect
A. Information you provide directly.
When you submit an inquiry, request a quote, ask for sample testing, book a demo, download materials, or contact support, we may collect your name, company, job title, country/region, email, phone/WhatsApp number, and the content of your message. If you share files (e.g., materials or drawings for sample tests), we collect any personal data contained in those files.
B. Device and usage information.
We may collect technical data such as IP address, browser type, device identifiers, referring/exit pages, and timestamps. We use this to secure our systems, understand how our Site is used, and improve performance.
C. Cookies and similar technologies.
We use cookies and comparable technologies to operate the Site, remember preferences, and (where applicable) analyze traffic or measure campaigns. You can control cookies via your browser settings; blocking some cookies may affect Site functionality.
D. Information from partners.
For logistics, customer service, or installation/training, we may receive limited personal information from distributors, service providers, or event organizers to fulfill your request (e.g., trade-show meeting follow-ups).
3) How we use personal information
We process personal information for the following purposes:
- Responding to you: answering inquiries, providing quotations, and supplying product specifications.
- Providing services: arranging sample testing, demos, training, installation/commissioning, after-sales support, and warranty service.
- Operations and improvements: operating, maintaining, and enhancing the Site and our services; developing new features; analyzing usage.
- Communications: sending transactional messages (e.g., quote details or scheduling); sending marketing communications where permitted by law (you may opt out at any time).
- Security and fraud prevention: detecting, preventing, and responding to security incidents and misuse.
- Legal compliance: complying with applicable laws, regulations, export controls, and responding to lawful requests.
4) Our legal bases (EEA/UK visitors)
Where GDPR or UK GDPR applies, we rely on the following legal bases:
- Contract performance: to respond to requests, provide quotes, and deliver services you ask for.
- Legitimate interests: to secure our Site, improve services, and communicate with existing customers about similar products (balanced against your rights).
- Consent: for optional cookies/analytics and marketing where required; you can withdraw consent anytime.
- Legal obligations: to comply with tax, accounting, and regulatory requirements.
5) How we share information
We do not sell personal information. We disclose personal data only as described below:
- Affiliates and subsidiaries involved in delivering laser/CNC solutions and support.
- Service providers under contract who process data on our behalf (e.g., hosting, analytics, CRM, customer support, logistics).
- Business partners and distributors to fulfill your requests (e.g., local demo, shipping, on-site service).
- Legal, safety, and compliance: when required by law or to protect rights, safety, or property.
- Business transactions: if we undergo a merger, acquisition, or asset transfer, your information may be transferred as part of that transaction.
We do not permit third parties to use your personal information for their own independent marketing without your consent.
6) International transfers
AccTek Group serves customers globally. Your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction (for example, transfers among our operations or service providers in Asia, the EU/UK, or elsewhere). Where required, we implement appropriate safeguards (such as contractual protections) and only transfer data necessary to deliver the requested service.
7) Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including:
- inquiries and quotation records: kept for a reasonable period to manage relationships and document transactions;
- contractual/service records (e.g., training, installation, after-sales): retained for the duration of the relationship and longer if required by law;
- technical logs: retained for shorter periods unless needed for security, fraud prevention, or legal reasons.
When data is no longer needed, we take steps to delete, de-identify, or aggregate it in accordance with our retention practices.
8) Your choices and rights
- Marketing choices. You can opt out of marketing emails by following the unsubscribe link in the message. You may also request changes to your communication preferences by contacting us.
- Most browsers let you delete or block cookies; instructions vary by browser. If you block essential cookies, parts of the Site may not function properly.
- Rights for EEA/UK residents. Where GDPR/UK GDPR applies, you may have the right to request access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests or to direct marketing. You also have the right to withdraw consent where processing is based on consent.
- Rights for California residents. Subject to exceptions, the California Consumer Privacy Act (as amended by the CPRA) may grant you the right to:
- know/access the categories and specific pieces of personal information we collected;
- request deletion;
- correct inaccurate information;
- opt out of “sales”or “sharing” for cross-context behavioral advertising (we do not sell personal information); and not be discriminated against for exercising your rights.
- How to exercise rights.Please submit requests via our Contact page or email us. We may need to verify your identity and the jurisdiction you reside in before processing your request; authorized agents may submit requests subject to verification. We aim to respond within the timeframe required by applicable law.
9) Security
We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, and unauthorized access or disclosure. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we continually work to strengthen our safeguards.
10) Third-party links and integrations
The Site may include links to third-party websites, social channels, or communication tools (for example, embedded contact widgets) that are not controlled by AccTek. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing personal information.
11) Children’s privacy
Our Site and products are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age required by local law (e.g., 13 or 16). If you believe a child has provided personal data to us, contact us, and we will take appropriate steps to delete it.
12) Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will post the updated Policy on this page with a new “Effective date.” Your continued use of the Site after the effective date signifies your acceptance of the updated Policy.
13) How to contact us
To ask questions, make a complaint, or exercise your privacy rights, please contact us:
- Web: Use the form on our Contact Us page
- Email: [email protected]
- Phone/WhatsApp: +86 187 6618 5593
If you are located in the EEA/UK and believe we have not resolved your concern, you may complain to your local data protection authority. We would appreciate the chance to address your concerns first, so please contact us.