Quality Assurance:

The procurement of raw materials strictly controls the quality and eliminates unqualified materials.
Ensure that all accessories are consistent with those confirmed in the contract.
The performance of the equipment is strictly tested, and only after it is confirmed to be qualified, it will be packed and shipped.
 
 
Warranty: 

1. 1 - 3 years quality guaranty according to different machines, the machine with main parts(excluding the consumables and human reasons) shall be changed free of charge if there is any problem during the warranty period.   
2. Free training course at our plant. Detailed user manual or videos available.  
3. We will provide the consumable parts at an agency price when you need replacement.   
4. 24 hours on line service each day, free technical support for lifetime.    
5. Our staff can be sent to your company to install or adjust if necessary.
6. Free software upgrade for lifetime.
 
Logistics Commitment
 
AccTek promises to purchase insurance free of charge for all goods that we arrange for logistics, except for railways. If there is damage to the goods during transportation, please contact the insurance company immediately and notify us within 24 hours; we will try our best to assist in the purchase The family completes the claims process.
 
 
Warranty Service
 
When there is a problem in the use of the machine, please contact our sales or after-sales staff as soon as possible. After providing the photo and serial number of the machine, the AccTek after-sales engineer will identify the problem by email/whatsapp/skype/remote control, etc. Help you solve the problem until the problem is solved.
 
If it is determined that the component is damaged due to lack of maintenance, cleaning or misuse/abuse, the customer will be responsible for the cost of replacing the component and all related shipping costs. If it is determined that the accessory is faulty, we will require the customer to send it back for free repair or send a new accessory according to the importance of the accessory.
 
ACCTEK is not responsible for the sale or modification on any CNC machine, except for agents.


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